Returns policy
Returns and defective products
Alicantecno manages returns, refunds and defective products in accordance with the rules applicable to online purchases. You may request a return within 14 calendar days from receiving your order or report a defective, damaged or incorrect product.
Right of withdrawal
- You may request the return of your order within 14 calendar days from receipt, without having to give a reason.
- To exercise this right, contact Alicantecno within that period and indicate your order number and the product you wish to return.
Time to send the product
- After communicating your return request, you must send the product within a maximum of 14 calendar days.
- The product must be returned in good condition, without damage caused by misuse, with all accessories and, where possible, in its original packaging.
Return costs
- Except in the case of a defective, damaged or incorrect product, the direct return shipping costs are borne by the customer.
- Returns sent carriage due or cash on delivery will not be accepted without prior authorization from Alicantecno.
Defective, damaged or incorrect products
- If the product received is defective, damaged during transport or different from the product ordered, contact us as soon as possible.
- Write to us with your order number and attach photos or videos that allow us to verify the issue.
Resolution and refund
- After review, we may offer replacement, repair, reshipment, partial refund or full refund as appropriate.
- The refund may be withheld until the returned product has been received or until you provide proof of return shipment.
Custom products
- Custom or made-to-order products can only be returned if they are defective or do not match what was agreed.
- Exceptions may also apply when, for hygiene or safety reasons, the product cannot be returned after being opened or handled.
To request a return, write to info@alicantecno.es with your order number.